External Voucher Redemption
I except other vouchers from
- Spafinder
- Perfume Studio
- Perfume creation experience via virgin experience, red letter days, into the blue, please check company with me first as the centres do change and it will depend on validation available.
When you are ready to book an appointment with me for your treatment or activity please ensure you are able to give your voucher information to me at time of booking. This will be:
- Voucher code/ number/ serial number
- Pin and product code if it has one
- CCV number if it has one
- Expiry date
- If there is any other codes present on the print out or voucher or card please include these too as they will help speed up the process of locating your voucher
YOU MUST still always bring your voucher/card/ print outs with you to the appointment as these have to be sent off in the post to the voucher company when you have visited. If you attend WITHOUT your voucher/card/print out with your voucher information on, you WILL BE required to pay via cash or card for the full current price of the activity/treatment
YOU MUST TELL ME YOU HAVE A VOUCHER PRIOR TO COMING ON BOOKING and pass on the required voucher (above) information, that you would like to use at your appointment, otherwise if you arrive and hand me your voucher/card that hasn’t been validated prior then you will be required to make full payment via cash or card on arrival.
The reason for this is: On some occasions it can take a week (sometimes abit longer depending on circumstances) to get your voucher/codes validated so if you could ensure i receive the information easily, fully (see above) and with out delay, it would be appreciated so I can secure your appointment simply and promptly.
By sending me all your voucher information together at once then it means it saves us all valuable time to and fro texts/calls/emails backwards and forwards to retrieve the information (needed to locate your voucher on their records) from you to me and the voucher companies that i need to apply for approval from the external companies. I don’t receive the funds from the external voucher companies until you have actually been to your appointment, so its not for this reason, its an approval that MUST BE MET PRIOR to coming
I must have been given the chance to validate the voucher at least 7 working days prior to coming to the appointment other you will need to pay for price on the current price list for the treatment or activity.
If you are not able to give me these details i can not complete the booking and I can not guarantee your appointment offered so I will have offer it to another person or your appointment will be cancelled.
If you do not show for your booked appointment or haven’t given me appropriate notice of cancellation then you may be charged a fee payable to this salon in order to re-book your activity with this salon.
I do have a duty to inform the voucher company of non attendance and they may mark your voucher as used on their system. I don’t receive any funds for your experience in the case of non attendance so it is a lose of business and stops other customers from having an appointment with me. So the reinstatement of a voucher is down to the discretion of the voucher company not to my salon. Please see above for non attendance /no notice re-booking with this salon.
Thank you for your understanding and assistance in this matter
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